Submit a claim

Tri-Art stands behind everything we make. Select the type of claim below — we'll respond within 2 business days.

Your order

Order number *From your confirmation email

Purchase date *

Purchased from *

Your name *

Email address *

Products

Reason

What didn't work for you? *Be specific — this helps us improve our products.

Preferred resolution *

Declaration

I confirm this is a genuine preference or compatibility issue, not a product quality defect (which is covered separately under the defect warranty).

I have read the satisfaction guarantee terms and understand the 30-day eligibility window.

This is my first satisfaction claim in the past 12 months.

Your order

Order number *From your confirmation email

Purchase date *

Purchased from *

Your name *

Email address *

Products

Photo evidence

Photos are required to process your defect claim. After submitting, reply to your confirmation email with photos attached — one set per product if submitting multiple.

The product tube or container (label visible)
The lot number label (bottom or back of tube)
The issue visible on your work or the tube
A comparison reference if applicable (previous lot, colour chart)

Accepted formats: JPG, PNG, HEIC. Max 10 MB per file.

Declaration

I confirm that my claim relates to product quality defects, and not a change of personal preference, application technique, or substrate compatibility.

I have read the guarantee terms and understand the verification process.

The information provided is accurate and complete to the best of my knowledge.

Submit a claim

Satisfaction guarantee

Product defect warranty

New! Lower free shipping minimum on all Canadian orders!

Submit a claim

Satisfaction guarantee

Product defect warranty