The Paint Factory - Porcelain
The Paint Factory - Porcelain
The Paint Factory - Porcelain

The Paint Factory - Porcelain

$22.22 USD $22.23 USD
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In stock: 15
$22.22 USD
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We will help you make sure this paint is right for you, and you have 30 days to decide.
Risk Free Guarantee Satisfaction guaranteed
Try it for 30 days. If it is not right for you, we will replace it or refund it. Verified defects are replaced at no cost.
30-Day Satisfaction Guarantee

We stand behind what we sell. If an eligible product is not right for your project, we will make it right.

What is covered (Satisfaction Guarantee)
If you are not satisfied within 30 days of delivery (or purchase date for in-store receipts), you can request a replacement or a refund for eligible purchases.

Eligibility
Proof of purchase is required (order number or receipt). Limit one satisfaction claim per household per 12 months. Product should be used only in a reasonable amount needed to evaluate it (guideline: up to 25% used).

Not covered under the Satisfaction Guarantee
Final sale or clearance items, gift cards, special order items, and issues caused by misuse, improper storage, or normal wear.

Defect-Free Replacement Warranty
If a product is defective, we will replace it at no cost after verification. We may request photos, the batch code or lot number, and the unused portion for inspection.

How to start a claim
Contact us through the contact form. Please include the product name and size, your order number or receipt, a brief description, and photos when possible.

Note: This is a customer-facing summary. Internal trade, wholesale, and bulk orders may have separate terms.

Contact us
26/01
Ordered
26/01–28/01
Packed
Est. 29/01–02/02
Delivered
Shipping
Returns
Shipping policy

Orders are processed in 1-3 business days. Posted shipping estimates do not factor in processing time.

Orders within Canada are shipped via UPS or Purolator. Rates are calculated based on weight and package size. We offer free shipping on orders over $89 (before tax). Please note we cannot ship to a PO Box.

Orders to the United States: Due to the ongoing tariff situation with the US we are currently not shipping directly to the customers in United States. Please refer to our where to buy map to find your nearest American Tri-Art retailer. 

Shipping to the EU are shipped via UPS at the rate selected at checkout. Rates are calculated based on weight and package size. Any applicable customs charges will be added to the order at checkout.

Orders to the rest of the world are shipped via UPS at the rate selected at checkout. Rates are calculated based on weight and package size.  Any applicable duties/taxes will be the responsibility of the customer, to be paid at the time of import.

*Due to the weight and size of many of our products, larger orders may be subject to additional shipping charges. We will contact you regarding additional shipping charges if required.

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Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return or exchange, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jess@tri-art.ca.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@tri-art.ca and send your item to: 290 Princess St, Kingston ON K7L 1B5, Canada.

Shipping
To return your product, you should mail your product to: 290 Princess St, Kingston ON K7L 1B5, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Questions?
We reply to most emails within 1–2 business days.
About Acrylic Paint

This explains what acrylic paint is, and why our acrylic films are dependable over time.

What acrylic paint actually is

Acrylic paint is pigment dispersed in an acrylic polymer emulsion. As water evaporates, the acrylic particles coalesce into a continuous, flexible film that locks pigment in place and adheres to the surface.

Our binder and manufacturing approach

Tri-Art paints are 100% acrylic polymer emulsion products. We manufacture using a custom high-solids acrylic resin, and this binder standard applies across our range, including professional and student quality.

Tensile strength
A strong, resilient film that holds together well as it dries and cures.
Adhesion
Excellent grip to properly prepared surfaces, supporting durable layers.
Clarity
High clarity helps colours read cleanly, especially in thinner passages and glazing.
Non-yellowing
A stable acrylic film that stays clear over time.

Using water confidently

Because our acrylic films are built on a high-solids acrylic resin system, artists can be more comfortable using water as a working medium without feeling like they are automatically compromising film integrity. For very thin applications, build in controlled layers and let each layer dry before continuing.

Practical tip: if you are creating extremely thin washes for extended areas, consider alternating thin layers with normal-strength layers to maintain a robust film build.

Free shipping

Free Canadian shipping and returns - customs and duties taxes included