We stand behind what we sell. If an eligible product is not right for your project, we will make it right.
What is covered (Satisfaction Guarantee)
Try it for 30 days. If it is not right for you, we will replace it or refund it, up to $150 per claim. Returns are paid by the customer. You can request a replacement or a refund within 30 days of delivery (or purchase date for in-store receipts). Read our refund policy for more information.
Eligibility
Proof of purchase is required (order number or receipt). Limit one satisfaction claim per household per 12 months. Product should be used only in a reasonable amount needed to evaluate it (guideline: up to 25% used).
Claim limit
The maximum value refunded or replaced under the Satisfaction Guarantee is $150 CAD per claim, calculated on the product price paid, excluding taxes and shipping. Combined with the one-claim limit above, $150 CAD is the most that can be claimed per household in any 12-month period. This cap does not apply to the Defect-Free Replacement Warranty below.
Not covered under the Satisfaction Guarantee
Final sale or clearance items, gift cards, special order items, and issues caused by misuse, improper storage, or normal wear.
Defect-Free Replacement Warranty
If a product is defective, we will replace it at no cost after verification, with no cap. We may request photos, the batch code or lot number, and the unused portion for inspection.
How to start a claim
Contact us through the contact form. Please include the product name and size, your order number or receipt, a brief description, and photos when possible.
Note: This is a customer-facing summary. Internal trade, wholesale, and bulk orders may have separate terms.
