Great customer service, fast shipping, arrived sooner than expected - especially for a last minute order!
This is my first order on line with Tri-Art. I have a problem with the lids which is very disappointing. My tube of Yellow Oxide High Viscosity Acrylic in particular from this order won’t shut tightly. I have tried the other lids and suspect this might be a problem with them as well - they are firmly closed on arrival but after opening them once, they seem loose and don’t close firmly. I also have some liquid Tr-Art paints and am pleased with those lids. Do you have a solution?
Hi Elizabeth,
Thanks for letting us know, and I am really sorry your first online order with us started off this way. A tube that will not re-close firmly is frustrating, and that is not the experience we want you to have.
The good news is that this is usually fixable. A couple quick things to try:
Re-seat the flip cap: With the cap open, press the flip portion down firmly against a flat table surface to help it snap fully into place.
Clean the sealing area: Even a thin ring of dried paint on the rim or inside the cap can prevent a tight seal. Wipe away any buildup and try again.
Use as a twist cap: If the flip still feels loose, you can keep the flip portion closed (some customers use a small piece of tape temporarily) and open and close it by twisting, like a standard cap.
That said, I do not want you to have to “make it work.” I have created an order for replacement caps that might work better for you.
If you feel your issue was handled well, I would really appreciate it if you would consider updating your review to reflect the resolution. Reviews make a big difference for a small, family-owned Canadian manufacturer like us, and we genuinely want your first impression to be a good one.
Thank you again for the feedback, and we hope to have this fixed for you.
Best,
Evan
Tri-Art Liquids - Transparent Permanent Red Light
Recently I ordered several Tri Art High Viscosity Acrylic paints as I had heard good things about their pigment load and great workability. I couldn’t be happier with their pigment ones I tried. I love the Titanium White and will order more, along with some other colours! I highly recommend these versatile paints, especially for those artists like me who love colour and painting loose and bold!
It is absolutely amazing! I love Tri-Art paint. Started buying it in 2020. However, when I went back to Omer des Serres (art store) they claimed the company had gone out of business. I would have bought paint much sooner online had I known the truth.
Great colours - nice finish. Great coverage.
Love it glad Don't have to fool around with resin, I seen it demonstrated on U-Tube.
The Neutral Grey Gesso is thicker that other products I have used; it flows on easily, covers well and provides an excellent working surface. It is light enough to allow the user to modify the colour, etc. I will buy it again.
Love this colour and the quality of the paint. Dense pigment and so transparent, versatile, it’s one of my absolute favourites.
I haven’t used all of the colours yet but so far I am very impressed! So glad to find quality made in Canada products.
First time using alchemy andi really like it.
A bright punch of saturated colour for your art at a great price. I highly recommend the Jacck Richeson Shiva oil sticks.
Ordering was easy and delivery was timely. I haven't used the product yet but am looking forward to trying a Canadian product reportedly of same quality as Golden. I will be sure to review once I started painting!
I have been doing trees, like the flow of the paint.
I did a mix with it and your white and very nice. I will order again.
